Why is my tracking number not recognised?
Double check the number for spaces or typos. Pos Laju and J&T Express use different formats. If a courier has only just received the parcel it can take a few hours before updates appear.
Help Centre
Get answers fast
The guide below covers the most common ParcelTrack questions, from missing updates to embedding the tracker in your tools.
How often does ParcelTrack refresh data?
We fetch the latest details every time you load a results page. For packages in transit we recommend checking once or twice a day to avoid courier throttling.
Can I track multiple parcels at the same time?
Yes. Use a separate browser tab for each tracking number or bookmark the tracking results page so you can revisit it later.
Why am I redirected to the courier website?
Some couriers restrict the information they allow third-parties to display inside an iframe. When this happens we open the official page in a new tab so you still get accurate information.
Still need help?
Send us the courier, tracking number, and screenshots if possible. It helps us reproduce your issue quickly.
support@parceltracking.my