We are here to help

Whether you have a question about tracking updates or want to integrate ParcelTrack with your workflow, our team is quick to respond.

Email support

support@parceltracking.my

Drop us a note if you spot incorrect parcel data or need help embedding the tracker.

Business enquiries

partners@parceltracking.my

We collaborate with e-commerce teams that want to streamline order status updates.

Feedback & bugs

feedback@parceltracking.my

Your feedback keeps the parcel data accurate. Send screenshots or tracking numbers when possible.

Typical response time

We respond to most messages within one business day. If your enquiry is urgent, mention the courier and tracking number in the subject so we can prioritise the case. Our help centre also covers common troubleshooting steps.